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GreatCall and EDAWN announce 400 jobs in Reno



edawn-5050149-4895737GreatCall, Inc. and the Economic Development Authority of Western Nevada (EDAWN) announced the opening of a new call center location in Reno at a press conference today at the Peppermill Resort Spa Casino. The move will bring approximately 400 business support jobs to Reno throughout the next five years, including 75 jobs within the first six months.

GreatCall is a leader in wireless health and safety services for aging consumers and their families. Founded in 2006, the company is widely recognized as the creator of the Jitterbug, as well as, the popular 5Star Urgent Response and a suite of health and medical apps such as Urgent Care and MedCoach.

GreatCall’s Reno location will serve as a call center for the company’s mobile health and safety offerings, housing an award-winning customer service team, 24/7 live Operator assistance and a team of 5Star Urgent Response agents. Headquartered in San Diego, Calif., GreatCall currently employs more than 500 U.S. based, full-time staff.

“As mobile safety and health solutions become more prevalent each year, it is critical to meet this expanding demand with highly trained emergency responders and customer care representatives,” said David Inns, President and CEO at GreatCall. “Our new facility and expanded team of experts will allow us to continue to provide the superior level of personalized service for which GreatCall is known.”

Gov. Brian Sandoval, Reno Mayor Bob Cashell, EDAWN Chair Stephanie Kruse, Collier International’s Melissa Molyneaux and Tim Ruffin, and Nevada Job Connect’s John Parel joined EDAWN CEO Mike Kazmierski in welcoming GreatCall, Inc. to northern Nevada at a press conference attended by the local residents, business owners and journalists.

“We are thrilled to welcome GreatCall to our community.” Said, Mike Kazmierski, CEO of EDAWN, “The 400 new quality jobs they bring is one of our largest announcements over the past 10 years. More importantly, they are a high growth company in a growing, health and safety sector.”

GreatCall will hire 75 full-time employees to staff the Reno location within the next six months. The company has already started staffing five various functions that include competitive wages and an excellent benefits package. Prospective employees can visit Nevada Job Connect at www.nevadajobconnect.com or GreatCall Careers at www.greatcall.com/careers for more information.


EDAWN is a private, non-profit corporation founded by community leaders in 1982. EDAWN works to recruit and expand quality companies that have a positive impact on the quality of life in Greater Reno-Sparks-Tahoe. In 2012 Nevada was named the No. 3 Most Business Friendly Tax Climate by the Tax Foundation and Reno was among the 50 “Best Places to Live” in BusinessWeek magazine. For more information, visit www.edawn.org.

About GreatCall, Inc.

GreatCall provides easy-to-use wireless health and safety products for aging consumers and their families, allowing them to enjoy a worry-free independent lifestyle. The company stands apart from other wireless services providers through its simplified, personalized and humanized approach, as well as its commitment to providing a high quality customer service experience. As the creator of Jitterbug, 5Star Urgent Response, and a suite of health and medical apps, the company has been widely praised for its ability to deliver the benefits of innovation and technology in a meaningful and easy-to-use format. GreatCall has received prominent national media accolades from the Wall Street Journal, BusinessWeek, The New York Times, Washington Post and major TV broadcast networks.

GreatCall’s products and services, including The 5Star™ and the Jitterbug® are sold nationwide at leading retailers such as Walmart, Best Buy, Sears, Radio Shack Dealer Franchise, Fry’s Electronics and ShopKo, as well as direct to consumers at 1-800-918-8543 and online at GreatCall.com. GreatCall also offers a growing family of health and medical apps including Urgent Care, MedCoach and 5Star. Service coverage includes the U.S. and Canada. GreatCall is located in San Diego, Calif. To learn more about all available GreatCall products and services, please visit www.greatcall.com.

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