If you’ve been reading This Is Reno this week, you probably came across my interview with Kim Mazeres of the Truckee Meadows Water Authority. In it, she illuminates TMWA’s operations and her perspective of its customer relations.
What struck me about the interview were two points: First, TMWA’s overall customer satisfaction is 87 percent. From...
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An interview with Kim Mazeres of the Truckee Meadows Water Authority. Read part 1 here and part 2 here.
What role does the ombudsman play?
The Ombudsman is an independent contractor appointed by the TMWA Board of Directors. They are there to assist a customer in resolving issues in which the customer doesn’t feel that they...
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An interview with Kim Mazeres of the Truckee Meadows Water Authority. Read part 1.
What percentage of customers have difficulty paying bills? What can TMWA do for them?
Presently, about 17,000, or 18%, of our customers are at least one month behind on their bill. We make about 1,700 payment arrangements each month. About 400-500 orders for...
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Last week, on the prowl for a new smart phone, I was able to see at the counter of Verizon on South Virginia my phone records kept by the company. Each time I have called, a notation has been made in my account detailing, briefly, the conversation: what was said, what the problem was...
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SUBMITTED NEWS RELEASE
Truckee Meadows Water Authority has scheduled public workshops and meetings for the review and approval of the 2010-2030 Water Resource Plan. The purpose of the plan is to review and/or modify TMWA’s water resource planning and/or management strategies. The following public workshops and meetings are scheduled for review of the plan:
Public Workshop
Wednesday, Nov. 18,...
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Winter in the Truckee Meadows means freezing temperatures, which can lead to the expense and inconvenience of frozen water pipes. However, Truckee Meadows Water Authority (TMWA) has provided some helpful instructions so customers can cross one more thing off their winter ‘To Do’ list.
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TMWA NEWS RELEASE:
Winners of Truckee Meadows Water Authority’s 2009 Water-Efficient Landscape Awards have been announced. Winners in the Design by Homeowner category are first place, Chuck and Bobbie Cuddy; second place, Martha McRae; and third place, Chris Ault, Jr., all of Reno.
Design by Professional winners are first place, Diane and John Machen with Landscape...
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TMWA news release:
TMWA encourages customers to showcase water-efficient yards
Truckee Meadows Water Authority (TMWA) reminds customers with attractive, water-efficient landscapes to enter the 2009 Water-Efficient Landscape Awards by Sept. 11. Winners will receive valuable gift certificates to local nursery and garden shop sponsors.
All TMWA customers are eligible for entry. With two entry categories, design by...
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