Janice Foster had been a customer at a large national bank for over 25 years before joining United Federal Credit Union. For Foster, a business owner, her decision to switch her personal and business accounts to UFCU came down to the credit union’s friendly service and professional staff who knew her by name versus just being a number at the big bank.
“I am now treated like a human being,” Foster said. “I am able to go in with numerous deposits, be served, and on my way within minutes. At the big bank, I had to wait 45 – 60 minutes on each visit to be helped. At UFCU every employee knows my name and needs; they are always extremely cheerful and helpful.”
Foster has also enjoyed the convenience of United Federal Credit Union’s multiple branch locations in the greater Reno area, as well as having easy access to her personal account while making regular business transactions.
“My UFCU branch is across the street from one of my businesses, which makes it very convenient for me. United Federal Credit Union remembers that they are there to be a service to you.”
UFCU’s Nevada Market Vice President Danny DeLaRosa says new Members like Janice, who are used to working with big banks, are often surprised by how committed United Federal Credit Union is to serving its Members.
“We like to build a relationship with our Members,” said DeLaRosa. “We know a lot of things have happened in this local economy, and it was a very difficult time for some people. At United Federal Credit Union, we don’t look at only one instance in someone’s life, but rather who they are across the board. We look at their past, where they are currently, and their goals for the future, and UFCU is dedicated to helping them attain those goals.”
United Federal Credit Union has six branches in the Reno-Sparks community and recently opened a branch on East William Street in Carson City. A second branch in Carson City is scheduled to open later in 2016.
Visit unitedfcu.com/IamUnited for more United Federal Credit Union Member stories.
Federally insured by NCUA. Equal Opportunity Lender. Equal Housing Lender.
