SUBMITTED NEWS RELEASE
Monday, June 20, 2011 – Saint Mary’s Health Plans (SMHP) has announced the addition of new vice president of provider services, John Lach and promotion of Lisa Dettling to director of customer service. Lach and Dettling bring a combined nearly 40 years of experience to the statewide health plan and will be instrumental to client growth and member satisfaction.
As the new vice president of provider services, Lach will be responsible for planning, directing and implementing all aspects of provider contracting, network development and provider relations. Additionally, he will manage provider credentialing. With more than 16 years in a diverse range of settings including health plan, hospital and medical group operations, Lach has demonstrated his ability to achieve financial and operational targets and has a high-level of expertise for strategic decision-making. Most recently, he served as assistant vice president of managed care for IASIS Healthcare where he was responsible for all contracting, operations and business development functions for the Ariz. and Nev. markets, which included three acute care hospitals, one behavioral hospital and one multi-specialty professional group. Lach’s professional history also includes experience at CIGNA as director of network management and United Healthcare where he served as a senior network account manager.
A health care leader for more 23 years, Dettling has a vast amount of skill and expertise in the areas of wellness, marketing, operations and business development. She now serves as the SMHP director of customer service and is responsible for overseeing the operations of the member services call center, enrollment, premium billing and overall customer satisfaction. Previously she was the director of Health Enhancement, a wellness division of SMHP.
Additionally, Dettling held the position of director of marketing and business development for Saint Mary’s hospital from 2005 through 2008 and managed all marketing campaigns, physician relations and business planning. Dettling is a University of Nevada, Reno graduate and earned a Bachelor of Arts degree in public relations and speech communications.
As a recognized statewide insurance provider, SMHP serves some of Nevada’s leading organizations including Churchill County School District, Grand Sierra Resort, Reno Tahoe Airport Authority, Sahara Hotel and Casino and Scolari’s.
Saint Mary’s Health Plans is dedicated to providing its 44,000 statewide members with a high level of service and quality health care options. For more information about SMHP’s group health plan products please contact your broker or a Saint Mary’s Health Plans Representative at 1-888-840-9080 or visit www.saintmaryshealthplans.com.
About Saint Mary’s Health Plans
Saint Mary’s Health Plans (SMHP) was established in Reno, Nev. in 1993, initially as a Health Maintenance Organization (HMO) affiliated with Saint Mary’s Regional Medical Center. Through substantial growth it now consists of HealthFirst, the HMO; Point-of-Service health plans; Saint Mary’s Preferred Health Insurance Company, which provides PPO health plans; and CDS Group Health, a third-party administrator. Additionally, SMHP owns the Preferred Health Care Network (PHCN), a local provider network. SMHP’s HealthFirst HMO is proud to be the first and only health plan in Nevada to earn the prestigious NCQA “Excellent” accreditation for quality. Saint Mary’s Health Plans’ access to network providers includes 34 hospitals and over 3,500 providers statewide, and additional access to providers outside of Nevada through network lease arrangements. For more information, please visit our website at www.saintmaryshealthplans.com.
About Catholic Healthcare West
Catholic Healthcare West (CHW), headquartered in San Francisco, CA, is a system of 40 hospitals and medical centers in California, Arizona, and Nevada. Founded in 1986, it is one of the nation’s largest not-for-profit health care systems and the largest private hospital system in California. CHW is committed to delivering compassionate, high-quality, affordable health care services with special attention to the poor and underserved. The CHW network of nearly 10,000 physicians and approximately 54,000 employees provides health care services to more than five million people annually. In 2010, CHW provided more than $1.3 billion in charity care, community benefit, and unreimbursed patient care. For more information, please visit our website at www.chwHEALTH.org.
