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Attorneys start using Google Glass with clients


google_glass_explorer_edition-570x319-5627059-7100506Fennemore Craig, a  Mountain West regional law firm, is changing the way lawyers interact with clients by lending them Google Glass, according to a release by the firm. With the use of Google Glass, firsthand, live-action experiences are shared in real time between clients and Fennemore Craig attorneys, creating new ways to convey evidence to juries, judges and mediators.

The  program, called “Glass Action,” was launched in January 2014 when Fennemore Craig  attorneys James Goodnow and Marc Lamber equipped several business and personal injury clients with the new Google Glass technology, not available to the public.

Double-amputee Gary Verrazono is one of those clients and has been using the firm-provided Google Glass for the past three months. Verrazono lost his right arm and leg in an accident while working at a racetrack.

Google Glass allows Verrazano to share the challenges of his daily life with his attorneys. He can stream his life as it unfolds, send a text or email, record video, teleconference with his attorneys and photograph, exchange and distribute legal documents — all with a simple voice command or blink of an eye.

“Before I had the glasses, it could take me days to get documents to my attorneys because of the physical challenges I face,” said Verrazono, who lives in Las Vegas but works with the firm’s Phoenix-based counsel. “Now, with just one device, I can communicate easily through various multimedia platforms.”

“It’s the experience of the client unfiltered,” Goodnow said. “Jurors will now be able to see the nuances of a victim’s daily challenges firsthand.”

Having access to his case documents anytime and anywhere is another benefit Verrazono appreciates through Google Glass. “My lawyers are able to talk me through what I am reading while I am reading it, which helps me better understand what’s going on with my case.”

“The legal process is often intimidating for clients,” said Lamber. “This technology gets us the information instantly, lightening the burden on the client and allowing for more frequent communication. Knowing more about our clients helps us build the strongest case possible.”

When Verrazono struggles to wash his dishes with one hand or to move a grocery cart through the store while pushing his wheelchair, the technology streams those first-person accounts directly to Fennemore Craig attorneys or pushes them to the cloud for later retrieval. Lamber and Goodnow can then use the material in court or other legal proceedings.

“Glass Action” comes on the heels of the firm’s use of the Apple iPad, which Lamber and Goodnow used to elevate client communication and invent new workflow processes for the firm. Their use of the iPad caught the attention of Apple, which profiled them in a case study.

Lamber said that Fennemore Craig has scratched the surface of what Google Glass can do for its practice. The firm is testing the technology with expert witnesses and in mock trials.

“We can put Google Glass on jurors during trial simulations to see what’s catching their attention,”  Lamber added.

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