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Saint Mary’s Health Plans names Beverly Coleman customer service manager



smhp_dignity_4cp-300x121-8932452-8713901Saint Mary’s Health Plans (SMHP) has named Beverly Coleman as customer service manager. Coleman’s primary focus will be to manage the Member Services call center and Telehealth personnel to ensure SMHP members receive the help and information they need to effectively use and navigate their health benefits.

“It is vital that our relationships with our members remain strong and that we continue to serve them with unparalleled support,” said Don Kowitz, SMHP president and CEO. “It’s an area of our business in which we must continually raise the bar. Beverly’s years of management experience make her an ideal fit for this position to help increase the effectiveness of the one-to-one interactions we have with our members.”

With a strong background managing various internal operations in her previous positions, Coleman will be able to guide SMHP’s customer service team to answer any questions and provide exceptional service. For more than four years, she provided supervisory oversight for customer service staff at Merx Medical Diagnostics in Reno, Nev. and, for 13 years prior, Coleman managed five call centers for AT&T Communications throughout northern Nevada and northern California.

“Developing relationships with our members and ensuring they are receiving the best care possible is so important to us,” Coleman said. “By answering their questions, providing them with accurate information and helping them make the best decisions about their health care, we can make the insurance process that much easier and feel confident that our members are receiving the care that best fits their needs.”

Prior to joining Saint Mary’s Health Plans, Coleman worked for Saint Mary’s Regional Medical Center for 19 years, most recently as manager of benefits, volunteers and employee recognition.

About Saint Mary’s Health Plans

Saint Mary’s Health Plans (SMHP) was established in Reno, Nev., in 1993, initially as a health maintenance organization (HMO) affiliated with Saint Mary’s Regional Medical Center. Through substantial growth it now consists of point-of-service health plans, Saint Mary’s Preferred Health Insurance Company, Preferred Health Care Network (PHCN), CDS Group Health and HealthFirst – an HMO/POS that is nationally accredited by the National Committee for Quality Assurance (NCQA) and was named the top plan in Nevada in the NCQA Private Health Insurance Plan Rankings 2012-2013. SMHP’s access to network providers includes 34 hospitals and more than 3,500 providers statewide, in addition to providers outside of Nevada through network lease arrangements. For more information, visit www.saintmaryshealthplans.com or find Saint Mary’s Health Plans on Facebook and Twitter.

About Dignity Health

Dignity Health, one of the nation’s five largest health care systems, is a 17-state network of nearly 10,000 physicians and 56,000 employees who provide patient-centered care at more than 300 care centers, including hospitals, urgent and occupational care, imaging centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality and affordable patient-centered care with special attention to the poor and underserved. In 2012, Dignity Health provided $1.6 billion in charitable care and services. For more information, please visit our website at www.dignityhealth.org. You can also follow us on Twitter and Facebook.

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