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REMSA recognizes emergency medical dispatchers during National Public Safety Telecommunicators Week



The Regional Emergency Medical Services Authority (REMSA) is joining emergency service providers around the country by recognizing its nationally accredited emergency medical dispatchers for their dedication to improving public safety during National Telecommunicators Week, April 8-14.

REMSA is one of only 97 organizations worldwide and the only agency in Nevada to have its emergency medical dispatch center accredited by the National Academies of Emergency Dispatch as a Center of Excellence in Emergency Medical Dispatch. REMSA was the 54th in the world to be awarded this highest distinction for their comprehensive and quality focused performance and compliance with the Medical Priority Dispatch System.

REMSA’s medical dispatchers have hundreds of hours of specialized medical dispatch training and are all  medically trained as patient care providers.

NAED is a standard-setting organization for the field of emergency medical dispatch to advance and support the public-safety emergency telecommunications professional, and to ensure that citizens in need of emergency services are matched safely, quickly and effectively with the most appropriate resource.

The MPDS is the world’s most widely used 911-type pre-arrival instruction and dispatch-life-support protocol system. With structured questions and instructions for CPR, airway obstruction relief, bleeding control childbirth assistance and other medical emergencies, the MPDS has been credited with helping save thousands of lives.

In addition to requiring proper system oversight, medical control and a quality improvement program, re-accreditation demands careful MPDS compliance and certification for all emergency call-takers and medical dispatchers.

Northern Nevadans who call 9-1-1 for an ambulance are connected to REMSA’s certified medical dispatchers, who give instructions to help the caller and patient until REMSA arrives. REMSA’s emergency medical dispatchers have been credited for saving lives and have also helped many callers deliver babies when the patient couldn’t reach the hospital on time.

They also dispatch REMSA’s ground paramedic ambulances and Care Flight, as well as basic life support co-responders according to medical protocol.

REMSA is a private, non-tax subsidized, not-for-profit emergency medical services system serving northern Nevada.

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