Senior Care Plus, a Medicare Advantage Plan offered by Hometown Health, recently received top scores in an annual survey evaluating Nevada Medicare advantage plans. The Consumer Assessment of Health Plans Survey (CAHPS) survey, conducted by the Centers for Medicare and Medicaid Services (CMS), evaluated Medicare Advantage Plans in Nevada from Feb. through June 2009 by interviewing health plan members.
In the survey, Senior Care Plus scored above the national average on “Customer Service” and on “Getting Care Quickly” indicators. Senior Care Plus also scored as the leading plan in Nevada under the following composite questions: Getting Care Quickly; Doctors Who Communicate Well; Health Plan Customer Service and Overall Rating as a Health Plan.
“Senior Care Plus has earned its position as the largest and most experienced Medicare Advantage Plan in our community by delivering comprehensive benefits and quality customer experience to Medicare beneficiaries,” said Matt Ladich, government programs director for Senior Care Plus. “We are committed to providing our members with outstanding local service.”
Senior Care Plus, a product of Hometown Health Plan, Inc. is contracted with the Federal Government to offer a Medicare Advantage Plan with prescription drug coverage, available to anyone with both Medicare Parts A and B. A member must be a resident of Washoe County and continue to pay his or her Medicare Part B premium.
The results of the Medicare CAHPS survey are published in the “Medicare & You” handbook and on the Medicare web site: www.medicare.gov. These publicly reported results help beneficiaries choose a Medicare health or prescription drug plan, and allow the public and research community to assess Medicare program performance.