Renown South Meadows launches ER wait times program

SUBMITTED NEWS RELEASE

Renown South Meadows Medical Center is implementing a new, innovative tool that offers convenience at a time when it is needed the most–an emergency. The hospital is the first in the region to publish its emergency room wait times live on the Web and through iPhones. This new program is meant to inform people of potential waits, helping patients and their families find out what to expect before getting to the hospital.

To access this new program visit www.renown.org/southmeadows and view the live ER wait times at the top of the page. People are also encouraged to bookmark this page to receive the latest ER wait times to their iPhones.

“With this new technology we will provide the community with a clear picture of ER wait times at our facility,” said Blain Claypool, administrator at Renown South Meadows, located at 10101 Double R Blvd. “The goal is to make it more convenient for patients, so they know ahead of time how quickly they will be seen by an ER physician.”

Wait times are calculated as the length of time from registration to having a physician assigned to the case. Referred to as “door to doc” time, this new program will inform people of how long they can anticipate waiting to see an ER physician from the time they enter the ER doors and register their name at the front desk. It is important to note these wait times are for a doctor, not an assistant or a nurse. Wait times are updated about every 15 minutes.

ER wait times are approximate and provided for informational purposes only. Some circumstances affect wait times including patients who arrive by ambulance, as they tend to be very sick and require immediate attention. Patients who arrive with life-threatening and more serious injuries and ailments are also seen before those with non-life-threatening problems.

In order to determine how quickly patients are seen, all walk-in patients will first be evaluated by a triage nurse. The nurse will ask some questions about how the patient is feeling and take vital signs such as blood pressure, pulse rate, breathing rate and temperature. Vitals are what determine how quickly a patient is seen.

About Renown South Meadows Medical Center
The ER at Renown South Meadows offers fast, expert emergency care and is conveniently located off South Meadows Parkway and US 395. The hospital ranks in the top 10 percent of ERs in the country in patient satisfaction as measured by independent group Press Ganey. Offering emergency care 24 hours a day, seven days a week, the ER is staffed by board-certified ER physicians–the same ER physicians serving Renown Regional Medical Center.

Renown South Meadows, located at 10001 Double R Blvd, is a fully accredited hospital including an intensive care unit. People interested in finding out more can call 775-982-7000 or visit www.renown.org/southmeadows.

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